Creditor, Body Corp & Strata Payments

As the Managing Agent for your Client we have the ability to pay any invoice, cost or fee associated with the property from your Clients rental income that is collected in the Trust Account.

How invoices should be addressed

It is always important to remember that maintenance works and any other type of work we arrange for a property is not being done on "our instruction" to the Contractor. We are booking and arranging on behalf of the Property Owner, our Client.

When you are booking works with a Contractor of any description you should be requesting that they provide an invoice addressed as follows:

           [owners name]

           C\- @realty Head Office

           Level 11 / 50 Cavill Avenue

           SURFERS PARADISE QLD 4217

           Email: rentals@atrealty.com.au

Direct communication with Head Office - Body Corp, Strata & Council/Water Rates

You do have the ability to let your Clients contact any of the above companies and organizations and request that their invoices and statements are emailed direct to Head Office for payment when due.

You can provide the above details as the address that can be added to your Clients details with these organisations.

Please ensure you request that invoices are EMAILED to Head Office using rentals@atrealty.com.au 

When invoices are paid

Invoices should be submitted to the Head Office team as a priority when you receive them. Invoice cut off times are established in the lead up to any Owner & Contractor disbursement each month and failure to have your invoices in before these cut-offs may result in your Contractors being paid later than you would like.

Things to consider

• We can only pay an invoice on the Clients behalf if they permit us to do so. It is important to have in writing their instruction and approval to do this. This may be negotiated as part of the Management Agreement or subsequently throughout the time we continue to manage the property.

• Some Contractors may require a deposit for works to be booked and proceed. If this is the case please always check with Head Office as to the current balance of owner funds in Trust before proceeding. If there is insufficient funds in Trust to pay the deposit (or the whole invoice within the accounting period and invoice time frame) you may need to have your Client deposit the relevant amount into our Trust.

           To do this its not as simple as putting money in trust. You will need to contact Head Office for the relevant reference                 details to be used

Contractor Appointment Form

It is VITAL that a Contractor Appointment Form is issued to a Contractor before we book any works with them. The information contained within the form will include their licenses, insurance coverage and other relevant and important information that we need before a Contractor commences work at a property.

Even if works are urgent in nature it's important that as a risk management strategy anyone appointing a new Contractor ensures that the Contractor is adequately covered in the event of an injury, damage or another matter that could impact the property, the residents and the property owner.