MyConnect for @realty Sales Agents

MyConnect is @realty's utility connection partner for the Australian network, live since 1 September 2026. It is a free moving connection service: your vendors and buyers arrange electricity, gas, internet and other essential utilities through one simple process.

Clients choose from more than 20 participating providers, with support from an Australian-based team. You keep the client relationship — MyConnect does the legwork.

Please note: MyConnect is available in Australia only. It is not available to the New Zealand network.

Working in property management? See the MyConnect article for property managers — rentals connections are triggered automatically from Property Tree.

Step 1: Activate your MyConnect agent portal

MyConnect emails each agent directly with access to their own MyConnect agent portal.

1. Look for the portal access email in your inbox. It comes from MyConnect, not @realty.
2. Can't find it? Check your junk or spam folder.
3. Open the email and follow the steps to activate your portal account.

Still no email after checking junk and spam? Contact MyConnect and ask them to resend it (contact details are under Need help? below).

Step 2: Send your referral link to vendors and buyers

Your portal includes your own personal referral link. Forward it to anyone who is moving — your vendors and your buyers.

1. Log in to your MyConnect agent portal.
2. Copy your referral link.
3. Send it to your vendor or buyer by email or text, along with a short note that the service is free and optional.

The client registers through your link, and MyConnect's team takes it from there — comparing providers and arranging the connections.

Unlike rentals, sales referrals are not triggered automatically from the CRM. Nothing happens until you send your link.

Step 3: Track connections and follow up

Your portal shows every client you have referred, so you can stay in touch beyond settlement day.

• Full visibility of your connections — see which clients have registered and connected.
• Connection dates for every service — know exactly when your client is being looked after.
• A reason to follow up — check in with clients around their move and nurture the relationship long after the sale.

@realty Head Office also holds a parent account with oversight of agent portfolios.

FAQs

Does it cost my client anything?
No. MyConnect is a free service for your vendors and buyers.

Does my client have to use it?
No. It is completely optional. Your client can choose whether to register.

Who can I send my link to?
Anyone who is moving — vendors, buyers, landlords and tenants.

What utilities can MyConnect connect?
Electricity, gas, internet and other essential services, from more than 20 participating providers.

I haven't received my portal access email. What should I do?
Check your junk or spam folder first — the email comes from MyConnect, not @realty. If it's not there, contact MyConnect to resend it.

I'm a New Zealand agent. Can I use MyConnect?
No. MyConnect is an Australian service and is not available to the New Zealand network.

Need help?

Questions about your portal, a client's connection status or how the service works go straight to MyConnect. Their team will walk you through the portal and the connection process.

Missed the launch webinar? Rewatch Moving Made Easy with MyConnect on @realty Circle, including the live demonstration and Q&A.

Downloads: MyConnect collateral and forms

MyConnect covers residential and commercial moves – not just tenancies. The files attached at the bottom of this article are approved for you to share with anyone moving, including vendors, purchasers, tenants and landlords:

• MyConnect_Consent_Form.pdf – short consent form for clients to sign so MyConnect can contact them.
• MyConnect_Consent_Form_Chinese.pdf – Simplified Chinese consent form (includes interpreter option).
• Mover_MyConnect_Flyer.pdf / Mandarin_Mover_MyConnect_Flyer.pdf – client flyer explaining the 3-step process (English and Mandarin).
• Moving_Home_Cheat_Sheet.pdf – moving tips cheat sheet to give clients.
• Partner_Email_Flyer.pdf – copy-and-paste email template to introduce MyConnect to your movers.
• Allianz_x_MyConnect_Flyer.pdf – Allianz home and landlord insurance referral flyer.