Refund Policy

Introduction

Refund or credits may be provided in the following circumstances:

• @realty cancels a product or service in part or in full.

• The customer cancels a deposit for a product or service in part or in full.

• The price varies from that advertised or paid by the customer.

• The person or organization billed did not originate the charge as a result of fraudulent use of credit cards or other such circumstances.

• This policy is subject to any specific licence agreement or contract applicable to specific products and services.

• Where a customer has paid a deposit or service which is not subsequently available, the customer is entitled to a full credit or, at the customer request, a refund.

Order is cancelled

• Where a customer cancels a deposit or service order in full or in part, with sufficient time for us to withdraw any orders made on the customers behalf, the customer is entitled to a full credit of that portion of the product or service that has not been delivered. If the order has processed to a point whereby it cannot be withdrawn, standard termination fees will apply.

• Price variations

• Where the price of a prepaid product or service decreases, the customer is entitled to a credit of the difference.

ABN: 59 167 076 306

Number: 1300 299 377

Email: 

Address: National Head Office

Level 6, 50 Appel st, Surfers Paradise, QLD 4217

Superseded products

If @realty cancels a prepaid product or service and replaces it with a lesser priced product or service, then the customer shall receive a credit of the difference.

Refunds

The method of refund will be via cheque, credit card transfer or direct deposit to your nominated account. Refunds will be processed within 7 days of funds clearing into @realty’s bank account

More information

To obtain a refund or credit, please contact @realty on 1300 299 377 or email

 

Created: 30.01.2014

Updated: 1.02.2018