How long does verification take?
Times are counted from when you click Handover in the AMLHub app.
| Deal type | Share of deals | Turnaround |
|---|---|---|
| Standard (individuals) | About 80% | Within 1 business day |
| Complex (company directors, multiple entities) | About 10% | Up to 3 business days |
| Red-flag deals needing source-of-funds checks | About 5% | Longer, in-depth review |
My deal isn't verified yet — what should I check?
- Did you click Handover? This is the most common cause of delay. Until you hand over, AMLHub treats the deal as still waiting on you.
- Are all questions answered? Open the deal and check the Details, each person, and the Risk tab.
- Is everyone listed? All owners, directors, trustees and anyone with 25% or more ownership must be on the deal.
- Has a trust deed or company document been supplied? Complex deals wait until it arrives.
Speed it up
Structure the deal correctly in the app, answer every question before handover, nominate a primary contact AMLHub can call, and supply trust or company documents up front.
Who do I contact?
Contact the @realty Support Team on 1300 299 377 or support@atrealty.com.au. Please don't call AMLHub directly — they'll redirect you to @realty. If AMLHub needs anything, they'll contact you through the app or by phone.
Buyer deadlines
Buyer verification must be complete within 28 days after exchange or 3 days before settlement, whichever is sooner. @realty asks you to submit buyer AML within 14 days of the offer being accepted.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article