TABLE OF CONTENTS
Open Home Viewings
An open house may occur when a property is put up for sale, or rent, and prospective buyers or tenants view the property during a specific advertised period.
An open house can only be held if the tenant agrees in writing. Some tenants may agree to an open house to avoid multiple individual entries.
Photos used to market the property (e.g. on the ‘for sale/rent’ signs or the internet) should not show the tenant’s possessions unless they agree in writing.
Open house entry rules
If the tenant agrees to an open house, the property manager/owner should negotiate a suitable time. The property manager/owner should try to minimise any disruption to the tenant's quiet enjoyment of the property.
Entry must be at a reasonable time and, unless the tenant agrees, must not be on:
- Sundays or public holidays
- Any other day before 8am or after 6pm
A tenant must give the property manager/owner written permission for an open house to be held. It is recommended the property manager/owner and the tenant come to a mutual agreement about when the open house (or open houses) will be held. This agreement should be recorded in writing.
The property manager/owner should provide the tenant with reasonable notice of the time and date of any open house.
Frequency limits vary by state. Please refer to your relevant State legislation for further information.
Private Viewings
If the tenant does not agree to an open house, the property manager/owner can arrange an individual viewing so long as they provide the tenant with sufficient notice (through the specified method & with the specified notice period as per your state legislation)
Entry must be at a reasonable time and, unless the tenant agrees. Entry must not be on Sundays or public holidays, or any other day before 8am or after 6pm.
In respect to the tenant’s quiet enjoyment, the property manager/owner can only arrange additional viewings after a reasonable amount of time has lapsed since the last viewing.
The property manager/owner must accompany prospective tenants or buyers who are viewing the property, unless the tenant has agreed otherwise.
General Recommendations
- Prior to prospective tenants entering the property, you should turn all of the lights on & open all windows/blinds. This ensures there is adequate lighting & air flow throughout the property.
- Prospective tenants must not open cupboards or other personal storage areas in the property if it is currently tenanted as this is a breach of privacy.
- You should seek feedback from attendees so you can relay this feedback to the landlord. This can provide you with an opportunity to suggest improvements or maintenance required. It can also be used to gauge whether the advertised price is reasonable for the property features & condition.
- You should ensure you have given the correct notice to the tenants (if applicable) & ensure you have the correct access keys for the property prior to attending.
- If the tenant has a pet, you should ask them to restrain or contain the pet during the viewing. You should always consider this when scheduling & conducting inspections.
- Greet all attendees & have them check in for the inspection
For information on how to enter information into your Cloud inspection, please refer to the following article:
https://www.atrealtysupport.com.au/support/solutions/articles/14000144984-add-attendees-to-open-home-using-the-mobile-app
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