AMLHub Seller Verification — Step-by-Step Guide for Agents

Seller verification must be completed before the property is marketed. @realty's CRM will not let the listing go live until verification is complete, so start this process before you sign the listing authority.

Before you start

• Access to @realty Cloud CRM (logged in)
• All sellers recorded as contacts with full name, mobile number and email
• Payment method decided — the seller pays directly, you pay on their behalf, or it goes on the marketing invoice
• AMLHub mobile app access — contact the @realty Support Team if you need login details. You log in using your Google Workspace account.

How the process is split

There are two phases. Phase A happens in the @realty CRM and ends when you submit the request. Phase B happens in the AMLHub mobile app and is where the deal is actually completed and verified.

Phase A — In the @realty CRM (Steps 1–7)

Step 1 — Create or open the listing in @realty Cloud

Log in to the CRM and locate the property, or create a new listing if it doesn't exist yet.

Step 2 — Confirm all sellers are recorded as contacts

Every seller needs their full name, mobile number and email address in the CRM.

Double-check the email and mobile — AMLHub sends the verification request directly to the seller at those details.

Step 3 — Arrange payment

Choose one of three options:

• Copy the AML payment link from the listing's Documents section and send it to the seller to pay themselves.
• Send the link to yourself if you're paying on their behalf.
• Add AML Seller Verification as a marketing product on the seller's marketing invoice.

Step 4 — Wait for payment confirmation

Step 5 — Select "Create AML Hub Deal"

Once the button is active, click it and select every homeowner or contact who is a party to the transaction.

Include all parties — if there are co-owners, directors or trustees, select them all now.

Step 6 — Submit the contact information to AMLHub

Confirm the selection and submit. AMLHub receives the contacts and creates the verification deal.

Step 7 — Monitor the verification status

Documents records the status as it progresses: Submitted → In Progress → Verified. You'll also receive an email when verification is complete.

The submission is time-stamped with a reference number — keep this handy if you need to follow up with Support.

Phase B — In the AMLHub mobile app (Steps 8–17)

Log in with the same Google Workspace account you use for the @realty CRM.

Step 8 — Open the AMLHub app

Log in to the AMLHub mobile app and find the submission on your dashboard.

Step 9 — Open the property deal

Click into the deal to see the individuals or entities linked to it. You should see each seller listed.

Step 10 — Fill in the deal details

Click the property address at the top of the deal structure to open the deal details form. Complete all fields:

Click Save when done. Saving here does not complete the deal — continue to the steps below.

Step 11 — Complete each person's details

Click each individual's name in the deal structure and fill in all required fields:

• Title, first/middle/last name, date of birth
• Residential address, email, phone, country of residence
• Their Type (e.g. 25% Ownership; Effective Controller — i.e. Director; Trustee)
• Occupation type, payment method
• Foreign exposure? (required)
• Offshore Exposure Risk — PEP? (required) — Yes or No
• Have you met face to face and sighted documents? (required)
• Per-person Red Flag

Compliance term — PEP. A Politically Exposed Person is someone who holds or has held a prominent public position (politician, senior government official, judge, military officer, etc.) or is a close family member or known associate of one. Most clients will be No. If you are unsure, contact the Compliance Officer before proceeding.

Step 12 — Run the eChecks for each person

On each person's eChecks tab, run both checks and wait for them to complete:

• EIV — Electronic Identity Verification via AplyID. Checks the person's ID against the Australian Government's Document Verification Service (DVS).
• PEP Check — screens against international sanctions lists and globally recognised politically exposed person databases.

Status moves from Pending → Completed / Passed. Follow up with Support if a check stays Pending for more than 24 hours.

Step 13 — Upload documents on each party's Documents tab

Required documents depend on who is being verified:

• Individuals: certified copy of photo ID (driver's licence or passport), or AplyID verification results.
• Trusts: certified copy of the trust deed.

Step 14 — Answer the Risk questions

On the deal's Risk tab, answer all questions. There are two sections:

Step 15 — Approve the risk level

AMLHub calculates a risk rating (High, Medium or Low) based on your answers. Click Approve risk level to confirm.

Low-risk deals may be auto-approved by the AMLHub system. Medium and High-risk deals require a person to approve manually.

Step 16 — Verify each party

On each party's Verification tab: choose Verification or Alternative means, set the date, add any notes, and click Verify.

Temporary or permanent exceptions can be granted where needed. Delay CDD is available on low-risk deals where CDD has started and completing it now would disrupt the deal.

Step 17 — Hand the deal over to @realty

Once every party is verified and the risk level is approved, use the Handover function in AMLHub to pass the deal to the @realty compliance team for final review and record-keeping.

After you submit

AMLHub contacts each selected client directly by mobile phone and by email. AMLHub manages the verification process end to end and updates the status in @realty Cloud as each step completes. You don't need to chase the client.

Buying or selling through a company or trust?

When the owner is a company or trust, AMLHub nests the deal structure: Property → Company → Trust → the people who control it. Every director, trustee and anyone with 25% or more ownership must be added to the deal and verified individually.

Not sure how to structure the deal? Contact the @realty Support Team before submitting — it's much easier to set up correctly from the start than to fix it after submission.

Verification statuses

In the AMLHub register you may also see: New, Handover, Outsourced, Ready, Verified and Closed. Handover is where deals sit once you have passed them to the @realty compliance team.

Important reminders

• Payment must be received before an AML Hub deal can be created.
• Buyer verification can only commence after the offer is accepted.
• Check email addresses and mobile numbers carefully before submitting.
• Include every seller or buyer who is a party to the transaction.
• Do not submit more than once if status shows Submitted or In Progress.
• Agents using another AML provider should upload documents directly to the listing.
• The deal is not finished when you click Save — you must also answer the Risk questions and verify each party.
• Hand the deal over to @realty once all parties are verified — the deal isn't complete until it has been handed over.
• Hand the deal over to @realty once all parties are verified — the deal isn't complete until it's been handed over.

Related articles

• Using the AMLHub Mobile App (Australia ONLY)
• AMLHub Buyer Verification — Step-by-Step Guide for Agents

Need help?

Contact the @realty Support Team on 1300 299 377 or support@atrealty.com.au.